Terms of Service

Last Updated: January 22, 2026

Welcome to Compass Place ("App"), operated by Fletcher Street Corporation ("we," "our," "us"). By using the App, you agree to these Terms.

1. About Compass Place

Compass Place is a mobile application that helps families find senior living facilities for aging parents or loved ones. We provide:

• Care needs assessments
• Neutral, algorithm-based facility matching
• Facility profiles with inspection data and local insights
• Tour scheduling coordination via SMS
• Decision support tools

Compass Place is free for families. We earn referral fees from facilities when you move your parent into a facility found through our App. These fees never influence our rankings.

2. Eligibility

• You must be at least 18 years old to use the App.
• You must provide accurate information during registration.
• You agree to use the App only for lawful purposes related to finding senior living care.

3. User Accounts

• You must provide a valid email address and phone number.
• You are responsible for keeping your login credentials secure.
• You agree to notify us immediately of any unauthorized access.
• We may disable or remove accounts that violate these Terms.

4. SMS Communications and Consent

By providing your phone number and creating an account, you expressly consent to receive SMS text messages from Compass Place at the phone number provided. These messages include:

• Tour scheduling requests and confirmations
• Facility responses to your inquiries
• Tour reminders
• Post-tour feedback requests
• Check-ins after your parent moves into a facility
• Important updates about facilities you've saved

Message frequency varies based on your activity. During active tour scheduling, you may receive multiple messages per day.

Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any message from Compass Place
• Updating your notification preferences in the App
• Contacting connect@compassplace.com

After opting out, you will receive a confirmation message. You may opt back in at any time through your App settings.

Help

Reply HELP to any message for assistance, or contact connect@compassplace.com.

5. Tour Scheduling

When you request a tour through Compass Place:

• We send an SMS to the facility's designated contact person on your behalf
• The facility responds with available times
• We relay their response to you via SMS and/or push notification
• You confirm your preferred time
• Both you and the facility receive confirmation

You agree to:

• Provide accurate contact information
• Respond to scheduling messages in a timely manner
• Cancel tours with reasonable notice if your plans change

6. Care Assessments and Recommendations

The care assessments and facility recommendations provided by Compass Place are:

• Based on the information you provide about your parent's needs
• Generated by our matching algorithm, not by medical professionals
• Intended as decision support, not medical advice

You should consult with healthcare providers for medical decisions about your parent's care needs.

7. Facility Information

We strive to provide accurate facility information, including:

• Care levels and specialties offered
• Pricing ranges
• State inspection summaries
• Local expert insights

However:

• Facility information may change without notice
• Pricing is approximate and should be confirmed directly with facilities
• Inspection data is sourced from public records and may not reflect recent changes

You should verify all information directly with facilities before making decisions.

8. Referral Fees and Neutrality

Compass Place earns referral fees from facilities when a user's parent moves in. We are committed to transparency:

• Facilities cannot pay for better rankings. Our matching algorithm ranks facilities based on fit, not payment.
• Referral fees are disclosed. When you select a facility, we inform you that we may receive a fee.
• Your data is never sold. We do not sell your information to facilities or third parties.

9. User Conduct

You agree not to:

• Provide false information about yourself, your parent, or loved one
• Use the App for any purpose other than finding senior living care
• Attempt to access data of other users
• Interfere with or reverse-engineer the App
• Use the App for advertising or commercial purposes without permission
• Harass facilities or other users

10. Intellectual Property

All content, features, and functionality of the App are owned by Fletcher Street Corporation and protected by intellectual property laws. You may not copy, modify, or distribute any part of the App without our permission.

11. Disclaimer

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLETCHER STREET CORPORATION IS NOT LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of data, profits, or goodwill
• Any damages arising from your use of the App or reliance on facility information
• Any issues with facilities you visit or select through the App

13. Indemnification

You agree to indemnify and hold harmless Fletcher Street Corporation from any claims, damages, or expenses arising from your use of the App or violation of these Terms.

14. Termination

• We may suspend or terminate your account for violations of these Terms.
• You may delete your account at any time through the App or by contacting support.
• Upon termination, your right to use the App ends immediately.

15. Changes to These Terms

We may update these Terms and will notify you by email or in-app notice. Continued use of the App after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.

17. Dispute Resolution

Any disputes arising from these Terms or your use of the App shall be resolved through binding arbitration in Hamilton County, Indiana, except that either party may seek injunctive relief in court.

18. Contact Us

Thank you for using Compass Place. We're here to help you find the right care for your loved one.