SMS Consent

How Compass Place Collects SMS Opt-In Consent

Consent Collection Process

Users download the Compass Place mobile app and create an account by providing their mobile phone number. During registration, before submitting, users must check a consent checkbox that states:

This consent checkbox is required — users cannot complete registration without checking it. Opt-in is collected exclusively through the mobile app registration flow.

What Messages Are Sent

After consenting, users may receive SMS messages from Compass Place including:

• Tour scheduling requests and confirmations
• Facility responses to tour inquiries
• Tour reminders
• Post-tour feedback requests
• Check-ins after a parent moves into a facility
• Important updates about saved facilities
• Account verification codes

Message Frequency

Message frequency varies based on user activity. During active tour scheduling, users may receive multiple messages per day. Otherwise, messages are periodic and activity-based.

Opting Out

Users can opt out of SMS communications at any time by:

• Replying STOP to any message from Compass Place
• Updating notification preferences in the App
• Contacting connect@compassplace.com

After opting out, users receive a confirmation message. Users may opt back in at any time through the App settings.

Help

Reply HELP to any message for assistance, or contact connect@compassplace.com.

Message and data rates may apply.

App Registration Screenshots

The following screenshots show the Compass Place registration flow where SMS consent is collected: